Privacy Policy
How PCG collects, uses, and protects your information. Aligned with PIPEDA and PIPA.
Effective Date: This Privacy Policy is effective as of January 1, 2026. Last updated: February 2026.
1. Who We Are
Property Consulting Group (“PCG,” “we,” “our”) is a multifamily real estate advisory firm based in Calgary, Alberta. We provide sales execution, leasing advisory, operational governance, AI governance, and technology consulting services to real estate developers, operators, and ownership groups across Western Canada.
Privacy Officer: Carrie Smith, Principal Consultant
Email: privacy@propertyconsultinggroup.ca
Phone: 403-899-5301
Address: 1612 17 Avenue SW, Calgary, AB
2. What Information We Collect
We collect the following categories of personal information:
- Contact information: Name, email address, phone number, and company or property name submitted through our website contact form or booking widget.
- Communication records: Messages, inquiries, and correspondence you send to us.
- Website usage data: Pages visited, time on site, referral source, browser type, and device information collected through analytics tools.
- Booking information: Scheduling data when you book a consultation through our calendar integration.
3. How We Use Your Information
- To respond to your inquiries and schedule consultations.
- To provide advisory services you have engaged us for.
- To send operational communications related to active engagements.
- To improve our website and services based on aggregate usage patterns.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Tools and Third-Party Processors
Our website uses the following tools that may process your data:
- WordPress (website hosting)
- Elementor Pro (page builder)
- Google Analytics (website usage tracking)
- HubSpot (CRM and form processing)
- Calendly or equivalent (booking widget)
Each of these processors has their own privacy policies. We select processors that maintain appropriate security standards and data handling practices.
5. Cookies and Tracking
Our website uses cookies for:
- Essential site functionality
- Analytics (to understand how visitors use our site)
- Booking widget functionality
You can manage cookie preferences through your browser settings. We do not use cookies for advertising or retargeting purposes on our primary website.
6. Data Retention
Contact form submissions and correspondence are retained for the duration of any active engagement plus 24 months. Website analytics data is retained in aggregate form. You may request deletion of your personal information at any time by contacting our Privacy Officer.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL encryption for data in transit. Access to personal information is limited to PCG team members who require it for their role.
8. Your Rights Under PIPEDA and PIPA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for the collection or use of your information (subject to legal or contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta
To exercise any of these rights, contact our Privacy Officer at privacy@propertyconsultinggroup.ca.
9. Consent
By submitting information through our website contact form or booking widget, you consent to the collection and use of that information as described in this policy. You may withdraw consent at any time by contacting our Privacy Officer. Withdrawal of consent may limit our ability to provide certain services.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
11. Contact
For privacy-related inquiries, requests, or complaints:
Privacy Officer
Property Consulting Group
Email: privacy@propertyconsultinggroup.ca
Phone: 403-899-5301
Address: 1612 17 Avenue SW, Calgary, AB
Engagement-Specific Privacy
This privacy policy is aligned with PIPEDA and PIPA requirements. For engagement-specific privacy obligations (including handling of tenant, buyer, or resident personal information during active advisory engagements), separate data handling agreements are executed as part of each engagement scope.